Frequently Asked Questions

All 50 states, Puerto Rico, and other US Territories.

US Forest Service, Bureau of Land Management, National Park Service, Bureau of Indian Affairs, FEMA, WA Department of Natural Resources, and many other state agencies supporting Incident Response.

Simply click here to get started.

We print a dedicated Help Desk number on all of our equipment, and include contact and return shipping information that arrives with the rental equipment.

We have created a diligent process for discussing configuration and imaging options with our customers. We agree to a standard configuration and ensure all units meet this standard before and after deployment.

We rent technology for a few days to more than a year. Our rental solutions can scale up and down depending on your specific needs.

We have no minimums and no contracts. Providing flexible technology rental solutions is our focus.

We specialize in rapid deployment solutions, with most orders prepped, configured, and shipped within 24 to 48 hours.

Submitted tickets are prioritized based on criticality and impact on client business operations. Critical issues receive a response within 30 minutes and are worked on until resolved. Low-priority issues are addressed within 24 hours.

As a SmartSource Managed IT Services subscriber, you can request technical assistance via phone, email, web form, or your personalized customer portal featuring your company logo. This portal allows you to seamlessly submit, track, and update support tickets.

SmartSource offers a complete range of license management services, including regular audits to align with your current needs and prevent over- or under-licensing.

Your personal Account Executive will support you in navigating licensing changes, such as adding Microsoft 365 Copilot or switching plans, while ensuring compliance with Microsoft’s terms. We also offer strategic guidance to optimize costs, especially for mixed licensing scenarios involving Business and Enterprise plans.

Microsoft 365 offers a range of plans tailored to different business needs, including Business Basic, Business Standard, Business Premium, and Enterprise plans (E1, E3, E5) for organizations of varying sizes. Business plans, ideal for small to medium-sized businesses (up to 300 users), include cloud-based apps, email, and collaboration tools like Teams, with Business Premium adding advanced security and device management. Enterprise plans support unlimited users and offer enhanced compliance and analytics features.

Our team at SmartSource assesses your IT infrastructure and operational needs to recommend the best plan, ensuring seamless integration with tools like SharePoint and OneDrive, while optimizing costs and security.

With over 40 years of BDR expertise, SmartSource uses optimized protocols to ensure swift data recovery. We respond within 30 minutes for critical issues and work continuously until your data is restored. Recovery times depend on the scope of the problem, but our advanced RMM software and tailored recovery plans get your systems back online as fast as possible, minimizing impact on your operations.

BDR is a comprehensive solution that combines data backup with rapid recovery strategies to protect your business from data loss due to hardware failures, cyberattacks, or natural disasters. Our BDR services ensure your critical data is securely backed up and can be restored quickly, minimizing downtime and maintaining business continuity. Every business needs BDR to safeguard sensitive information and avoid costly disruptions.

SmartSource begins by evaluating your IT infrastructure needs, including upgrades and right-sizing. We then create a detailed scope of work for any necessary changes and provide a monthly cost estimate for ongoing management.

This situation is more common than you might think. We offer remote scans or can send a technician onsite to thoroughly analyze your network and hardware, providing a clear understanding of your current setup.

We have our dedicated Helpdesk number printed on all of our equipment, along with other contact and return shipping information that arrives with the rental equipment.

We typically rent out our technology anywhere between a few days to one year. Our rental solutions can scale up and down depending on your specific needs.

We have no minimums and no contracts. Providing flexible technology rental solutions is our focus.

We specialize in rapid deployment solutions, with most orders prepped, configured, and shipped within 24 to 48 hours.

All the time! Supporting agencies and their clients is an important part of our business.

Yes, we are the exclusive audio visual provider for over 300 shows a year.

SmartSource’s comprehensive event technology solutions empower you to create engaging, seamless, and memorable experiences that leave a lasting impact.

SmartSource’s comprehensive event technology solutions empower you to create engaging, seamless, and memorable experiences that leave a lasting impact.

SmartSource’s comprehensive event technology solutions empower you to create engaging, seamless, and memorable experiences that leave a lasting impact.

SmartSource’s comprehensive event technology solutions empower you to create engaging, seamless, and memorable experiences that leave a lasting impact.

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum. end

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum. end 2

SmartSource’s comprehensive event technology solutions empower you to create engaging, seamless, and memorable experiences that leave a lasting impact.

SmartSource’s comprehensive event technology solutions empower you to create engaging, seamless, and memorable experiences that leave a lasting impact.