Remote Monitoring & Management Solutions

RMM reduces the risk of major IT issues, including downtime and security breaches.

With It Comes To Your I.T., Knowing is Half The Battle.

SmartSource takes a proactive approach to I.T., monitoring your assets around the clock. Remote monitors are configured to automatically resolve common issues, such as pegged processors or stopped services, before they become a bigger problem.

We will watch your assets and ensure things run smoothly, so you can focus on what you do best—and leave I.T. to us.

Get Ahead Of Your Tech Monitoring

SOFTWARE CAN BE INSTALLED QUICKLY IN MASS ON COMPUTERS, ANYWHERE

Need a new application installed on one or all of your rentals? No problem. With SmartSource’s Remote Support app, our team of engineers can deploy applications to your rented assets in real-time without interrupting your staff.

COMMON COMPUTER PROBLEMS WILL BE RESOLVED AUTOMATICALLY

Many common computer problems, such as over-utilized processors and low disk space, can be resolved without human intervention when they occur through SmartSource’s Remote Support automation.

CRITICAL SECURITY PATCHES TO OPERATING SYSTEMS AND APPLICATIONS WILL BE UPDATED

Keeping systems and applications updated is critical to maintaining proper usage, receiving new features, and protecting assets from cyber threats.

CUSTOMER ISSUES WILL BE RESOLVED QUICKLY AND REMOTELY

Having an issue with a device or application? With SmartSource’s Remote Support and the end-user’s consent, a SmartSource-certified engineer can remotely log in and resolve technical issues.

Asset Discovery

Automatically detect and track the presence and behavior of all connected devices to keep authorized devices safe and prevent cyberattacks.

Endpoint Management

SmartSource takes a unified approach to endpoint management, providing enhanced oversight and optimization of your IT assets.

Patch Management

SmartSource conducts monthly Windows and third-party software updates on all devices to keep them optimized and protected from the latest security vulnerabilities.

IT Automation

Our service includes programmatic and immediate remediation of common system issues such as pegged processors, drive space issues, and stopped services.

Less Downtime = More Success

Effective tech asset monitoring starts here.

Real-time monitoring and alerting allow our engineers to respond to critical IT issues in real-time, preventing small problems from becoming large work stoppages.

"Very simple, if or when you need machines, make the smart choice with SmartSource. Being experts in the industry, they easily adapt to your hardware and software needs in any environment, with a wide inventory, quick turnaround, super affordable rates, and provide excellent reliable support."
— Nick Moore, IT Services Manager | Cold Spring Harbor Laboratory
"Rest assured — if we EVER need computers — SmartSource is the ONLY place I would consider working with."
— Jennifer O'Sullivan, Esq. Exec Vice-President | Update LEGAL
"Thank you for everything you've done for us over the past few years. SmartSource's dedication and reliability have made my job ten times easier than it should be. You and your entire team have always gone above and beyond for us."
— Denise Alcala | LA Ops
"I can't thank you and your team enough for the support provided during arbitration. Every member of your team exceeded what was asked of them and went above what was expected."
— Michael Mihalich, Client Technology Solutions Analyst | Reed Smith LLP
"It's been a real pleasure working with you guys. You have always treated me like I am your number one customer and would help me with anything, even if it isn’t in your job description. You’ve made my job a lot easier because I can always count on you."
— Beacon Hill Staffing Group
“I highly recommend SmartSource to any organization looking for a trusted and professional AV or IT technology solutions provider. Their dedication to excellence and customer satisfaction is truly unmatched."
— – Warner Bros.

RMM Questions Answered

Find quick solutions to the most frequently asked questions about Remote Monitoring and Management.

We’ve compiled answers to common questions to help you plan with confidence.

Contact Our RMM EXperts

Why should I have RMM software installed on my computer?

RMM offers proactive support and maintenance, reducing the risk of major IT issues. It ensures your system stays updated, secure, and running smoothly.

Will RMM slow down my computer?

No. RMM software is designed to run in the background with minimal resource usage, ensuring it doesn’t interfere with your computer’s performance.

How does RMM support remote work?

RMM allows IT teams to provide support no matter where you are. They can troubleshoot and resolve issues without needing physical access to your device.

How does RMM improve security?

RMM tools monitor suspicious activity, apply security patches promptly, and help enforce cybersecurity policies. This reduces the risk of malware, ransomware, and data breaches.