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Reliable IT Help Desk Support

Ensuring uninterrupted business operations for your team.

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Help Desk IT Solutions - SmartSource

Asking For Tech Help Has Never Been Easier.

Are IT issues slowing down your team? SmartSource Technology Solutions provides 24/7 Help Desk Support to resolve technical problems quickly and efficiently. Our expert technicians deliver personalized, responsive IT support, minimizing downtime and boosting productivity.

Trust us for top-tier IT help desk services tailored to your business needs. You focus on critical business initiatives and leave I.T. to us!

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24/7 ACCESS

Our US-based team of experts is available 24/7/365. With standard hours from 8 AM to 8 PM ET, Monday through Friday, and on-call support after hours, we’re here to assist you anytime, day or night.

REMOTE MONITORING & MANAGEMENT

Using our advanced RMM software, our team can diagnose and resolve any issues that arise during use, no matter where your team is located.

  • "Very simple, if or when you need machines, make the smart choice with SmartSource.  Being experts in the industry, they easily adapt to your hardware and software needs in any environment, with a wide inventory, quick turnaround, super affordable rates, and provide excellent reliable support."

    — Nick Moore, IT Services Manager | Cold Spring Harbor Laboratory

  • "Rest assured — if we EVER need computers — SmartSource is the ONLY place I would consider working with."

    — Jennifer O'Sullivan, Esq. Exec Vice-President | Update LEGAL

  • "Thank you for everything you've done for us over the past few years. SmartSource's dedication and reliability have made my job ten times easier than it should be. You and your entire team have always gone above and beyond for us."

    — Denise Alcala | LA Ops

  • "I can't thank you and your team enough for the support provided during arbitration. Every member of your team exceeded what was asked of them and went above what was expected."

    — Michael Mihalich, Client Technology Solutions Analyst | Reed Smith LLP

  • "It's been a real pleasure working with you guys. You have always treated me like I am your number one customer and would help me with anything, even if it isn’t in your job description. You’ve made my job a lot easier because I can always count on you."

    — Beacon Hill Staffing Group

  • “I highly recommend SmartSource to any organization looking for a trusted and professional AV or IT technology solutions provider. Their dedication to excellence and customer satisfaction is truly unmatched."

    — Warner Bros.

Help Desk Questions: Answered.

Find quick solutions to frequently asked questions about our help desk solutions.

We’ve compiled answers to common questions to help you plan with confidence.

Contact Our help desk team

How do I contact SmartSource if I need technical assistance?

As a SmartSource Managed IT Services subscriber, you can request technical assistance via phone, email, web form, or your personalized customer portal featuring your company logo. This portal allows you to seamlessly submit, track, and update support tickets.

When I submit a ticket, how long does it take for the issue to be resolved?

Submitted tickets are prioritized based on criticality and impact on client business operations. Critical issues receive a response within 30 minutes and are worked on until resolved. Low-priority issues are addressed within 24 hours.